Privacy policy

We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information. We have adopted a corporate wide privacy policy that guides how we collect, store, and use the information that you provide us with. The following information is provided by Charmy to enable our online visitors to be fully informed of our privacy policies. By visiting charmy.co.uk , you are accepting and consenting to the practices described in this privacy policy and the terms and conditions.

What personal information do we collect from you and how ?

Charmy collects personal information in several ways when you place an order or register for a service offered by Charmy. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address (es) so that we can process and fulfil your order. Saved card details will never be shared with third parties and
 will only be used to process your order, using our payment service provider's systems.

How this information may be used, including anyone it might be shared with?

Charmy may use your personal information for the processing of orders, payments, and to provide you with a personalised shopping experience. We will also use your details to fulfil and deliver your orders. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies. We do collate information about site traffic, sales, wish list, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally. Finally, we may use your personal information for our internal marketing and demographic studies, together with nonpersonal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

Where and how to ask questions or file complaints

If you require further information about our privacy policy, please go to the contact us section of the website.